Exchange & Refunds

  • Gempossible –
  •  Exchange & Return Policy

    We're here to assist you — but to ensure fairness and protect against misuse, please read our policy carefully:

    🧿 EXCHANGES & RETURNS

    • Free exchange is available only for items damaged in transit.

    • A clear unboxing video (uninterrupted, from sealed package to unpacking) is mandatory for any damage claim. Submit within 24 hours of delivery.

    • No video = No claim. Photos are not accepted in place of videos.

    ❌ NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

    • Discounted items, jewellery, custom orders, and special specimens (e.g., geodes, minerals) are final sale.

    • No returns or exchanges will be entertained for change of mind, energy mismatch, or aesthetic preferences.

    📦 SHIPPING & COSTS

    • We cover one-way return shipping for:

      • Verified damaged items (as per video evidence)

      • Bracelets under our 2-year breakage warranty

    • Shipping charges apply in all other cases (including refusals, incorrect addresses, or no response).

    • If you reject the package or fail to accept delivery, return shipping + restocking fee will be deducted.

    💳 REFUNDS

    • Refunds are processed within 7–10 working days after we receive and inspect your return.

    • Payment gateway fees are non-refundable. These are charged directly by third-party processors.

    • We reserve the right to deduct damages, shipping, or repackaging costs from any refund where applicable.

    ⚠️ ANTI-FRAUD & MISUSE POLICY

    To protect our community:

    • All claims are subject to verification. Fraudulent or repeated claims may lead to blacklisting.

    • We log and track previous orders to identify patterns of abuse.

    • Any tampering with product or packaging voids warranty and claim eligibility.

    • Legal action may be taken for chargebacks or false claims.

    📍 ADDITIONAL NOTES

    • Resale of Gempossible products is not guaranteed or supported unless authorized.

    • Exchanges for minerals, specimens, or jewellery are at company discretion.

    • Warranty covers breakage due to normal use only. Misuse, exposure to water, chemicals, or accidents void warranty.

    Thank you for supporting Gempossible. These policies help us stay fair to all our customers and continue delivering quality and care.

    📞 For support, call: 8910699165